Ask The Office
Trip Planning. Booking. After you book – we’re here to help!
If anyone understands how much thought goes into preparing and choosing a bike tour it’s us. We do our best to try and provide all the information you need on our website but sometimes it’s hard to know where to start. Here are some questions we frequently receive from our travelers.
Most Common FAQ’s
What’s included with my tour?
When you book a tour with ExperiencePlus! rest assured that every detail is taken care of from start to finish. Our goal is to make sure your only “job” each day is to hop on your bike and explore scenic cycling routes in new destinations. We believe that the only thing you should spend your time pondering each day is which recommended stop you prefer for your mid-morning coffee, and lunch, and how much memory your phone/camera has left for photos. You can breathe easy knowing that your tour leaders are taking care of the rest. Find a full list of what’s included here.
Should I select a road bike or hybrid?
Quick answer: whichever bike you are most familiar with and comfortable riding.
For more insightful look at the difference between these two bike types read our article with information that will help you select the right bike for you.
What kinds of cyclists take your tours?
Our travelers tend to be recreational cyclists who pedal during the summer and on weekends during good weather. These folks might make up 50-60% of your group. The remaining cyclists might be split between complete novices (who have never pedaled more that 10 miles in their life) and avid cyclists (who will ask for more mileage every day).
What are are accommodations on tour like?
We use comfortable hotels and local-style premium inns. In Europe, this means they are primarily 3-4 star hotels. Getting a good night’s sleep is essential, so we choose comfortable, well-managed hotels. All rooms have a private bathroom. Above all, we select our hotels for location. In cities, for example, our hotels are within walking distance of city-center sights. When we (rarely) choose a hotel further from the center of town, it’s worth it.
In Argentina/Chile our hotels are, of necessity, a mixture of traditional, small country inns and modern resort hotels.
What bed choices do I have?
Learn more about what’s in a room here.
What will the weather be like on tour?
We plan our tours around the best cycling season. For tour-specific information we suggest the following websites for more detailed weather information about your tour.
- For climate data in Europe (usually calculated using averages collected over a 30 year period)
- For current weather worldwide, including historic data and monthly forecasts
What are ExperiencePlus’s terms and conditions if I have to cancel?
Please see our Terms and Conditions here.
Can you accommodate dietary restrictions/preferences?
We do our best to accommodate all dietary preferences and restrictions. Keep in mind that in some locations access to various food supplies can be more limited than others.
Can you help me with travel arrangements?
ExperiencePlus! offers help with travel logistics! We are here to help you coordinate your transportation to and from the tour, as well as reserving extra night’s stay at your tour starting and/or ending hotels. Read more here.
Still have questions? We’ve got answers. Take a look at the full list of FAQ’s we’ve compiled here.