We are thrilled you are joining us on this ExperiencePlus! Explorer tour!
Below you’ll find answers to the most common questions travelers ask us after booking.
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What does ExperiencePlus! need from me?
Please fill out your Customer Information Form (CIF). This also covers the Liability Waiver and Traveler Code. Remember we need one form per traveler and per departure. Best to do this right after receiving your reservation confirmation e-mail!
What’s my balance?
Take a look at your Invoice that we emailed to you with your reservation confirmation email.
The tour price does not include travel insurance. Travel Protection Policies offered by most major travel insurance providers include benefits such as Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. View information on our recommended provider and obtain a quote here.
ExperiencePlus! adheres to its Terms and Conditions and will make no exceptions to its Cancellation and Transfer Policies. For a percentage of the cost of your tour, your purchase of trip insurance gives you peace of mind and protects you from financial loss if you are unable to travel.
When should I get it?
In order to get the most out of the coverage available we recommend that you check whether your policy offers additional benefits if you purchase it within a certain time sensitive period. Go ahead and purchase insurance even if your departure is not yet guaranteed to run (Under normal circumstances, if we cancel the departure you will receive a full refund from the insurance company. Be sure to read the policy closely, and ask the insurance questions so you know what’s covered.)
Your Invoice that we emailed to you with your reservation confirmation provides you with the necessary payment date and balance information.
How can I train for my bicycle tour?
We know it’s important that you feel prepared for your trip and amongst packing, researching your destination and getting excited, getting or staying in shape is part of the plan. To help you reach your goal, ExperiencePlus! has teamed up with experienced trainers who can help you reach your level. Read all about the training programs here.
How do I get to the tour starting hotel?
Refer to the tour packet/itinerary of your booked trip with step-by-step arrival and departure instructions, your tour hotels, daily descriptions, a pre-travel planning checklist, and much more. We included the link in the reservation confirmation email. Hang on to the link to refer back to it. Ask us if you can’t find it anymore!
Please note: If your tour departure is out further than 6 months, please check with us as there might be slight changes to the itinerary.
Where can I find more general travel information and tips?
- Check out our extensive Travel Planning pages! You will find country-specific travel information, hotel recommendations as well as reading and movie lists and much more to help you plan.
- Take a look at our blog for inspiration and stories from around the world to get you excited.
When is my Final Payment due and how will I remember?
Generally, your final payment is due 90 days prior to your departure. Refer to your invoice for the accurate due date. If you’ve paid your balance early or in full, your’re all set.
We’ll send you an e-mail reminder prior to the due date.
When will I get the Participant Roster and Hotel Itinerary? And who are my Tour Leaders?
About two weeks prior to your tour departure, we will email you your final departure information, along with access to digital daysheets, a list of your fellow participants, tour leader contacts and tracks.
What should I pack?
Take a look at our Packing Lists!Still have questions? Feel free to give us a call at 1-800-685-4565 or 970-484-8489 or e-mail us. We’ll be glad to chat with you.