Classic Tours in South America – After you book

We are thrilled you are joining us on this ExperiencePlus! trip!

Have questions? We have answers! Below you’ll find answers to the most common questions travelers ask us after booking

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What does ExperiencePlus! need from me?

Please fill out your Customer Information Form (CIF). This also covers the Liability Waiver. Remember we need one form per traveler and per departure. Best to do this right after receiving your reservation confirmation e-mail!

What’s my balance?

Take a look at your Invoice that we emailed to you with your reservation confirmation email.

Travel Insurance

The tour price does not include travel insurance. Travel Protection Policies offered by most major travel insurance providers include benefits such as Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. View information on our recommended provider and obtain a quote here.

ExperiencePlus! adheres to its Terms and Conditions and will make no exceptions to its Cancellation and Transfer Policies. For a small percentage of the cost of your tour, your purchase of trip insurance gives you peace of mind and protects you from financial loss if you are unable to travel.

When should I get it?

In order to get the most out of the coverage available we recommend that you check whether your policy offers additional benefits if you purchase it within a certain time sensitive period.

Your Payment Letter that we emailed to you with your reservation confirmation provides you with the necessary payment date and balance information.

Go ahead and purchase insurance even if your departure is not yet confirmed to run (Under normal circumstances, if we cancel the departure you will receive a full refund from the insurance company. Be sure to read the policy closely, and ask the insurance questions so you know what’s covered.)

How can I train for my bicycle tour?

We know it’s important that you feel prepared for your trip and amongst packing, researching your destination and getting excited, getting or staying in shape is part of the plan. To help you reach your goal, ExperiencePlus! has teamed up with experienced trainers who can help you reach your level. Read all about the training programs here.

How do I get to the tour starting hotel?

Refer to the online itinerary of your booked trip, which will provide detailed arrival and departure information. We sent this to you as a link in the reservation confirmation email. Hang on to the link to refer back to it. Ask us if you can’t find it anymore!

If you are making travel preparations further than 6 months to the tour start, please be sure to check with us, as there might have been changes.

Need help or have questions? We’re glad to help!

Make sure to double-check the online itinerary as there might have been slight changes. The print-out sent to you may be no longer accurate as we continuously tweak and improve our trips.

How can ExperiencePlus! help me with my travel planning?

Once your tour is confirmed to run, we are happy to assist you in coordinating your transportation to and from the tour, as well as with reserving extra nights at your tour starting and ending hotels. If you’d like help, please e-mail at least 30 days prior to your departure so we can make sure we have enough time to make your arrangements. Read more on our Traveler Services here.

If your tour departure is out further than 6 months, please check with us as there might be slight changes to the itinerary.

Not sure if your trip is confirmed? Check your reservation confirmation email or contact us.

What about more general travel information?

  • Check out our extensive Travel Planning pages! You will find country-specific travel information, hotel recommendations as well as reading and movie lists and much more to help you plan.
  • Take a look at our blog for inspiration and stories from around the world to get you excited.

If your tour departure is out further than 6 months, please check with us as there might be slight changes to the itinerary.

When is my Final Payment due and how will I remember?

Generally, your final payment is due 90 days prior to your departure. Refer to your invoice for the accurate due date. If you’ve paid your balance early or in full, your’re all set.

We’ll send you an e-mail reminder prior to the due date.

When will I get the Participant Roster? And who are my Tour Leaders?

About 4-2 weeks before your tour start date! We’ll send you a final e-mail with all this and more. Time to double-check your travel arrangements!

Can I get GPS tracks?

Yes, we will provide you with GPS-tracks for your tour. On ExperiencePlus! Classic, Spotlight, Bike & Boat, and Expedition tours you’ll always be able to count on our trusty chalk arrows to navigate and discover local secrets. On those tour styles you do not need to rely on the GPS tracks to navigate.

What should I pack?

Take a look at our Packing Lists!

Still have questions? Feel free to give us a call at 1-800-685-4565 or 970-484-8489 or e-mail us. We’ll be glad to chat with you.

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